Honoring the Lifeline of Emergency Medical Care Every year, EMS Week shines a light on the professionals who answer 911 calls around the clock – and on the intricate system that supports them. This year’s theme, “We Care. For Everyone.”, underscores a simple truth: no...
We have all experienced frustrating customer service that can leave us feeling upset. As technology advances, many interactions are now automated or conducted by representatives from other countries, which can lead to misunderstandings due to language barriers. One...
Our team is built around experienced professionals who’ve spent their careers working in local government. From town managers and fire chiefs to public works directors, HR leaders, and communicators—we’ve lived the work our clients do every day. We understand the...
As the days get longer and the temperatures rise, communities across the country are experiencing the shift from winter to spring. While the change of seasons brings a sense of renewal, it also presents unique public safety challenges. From severe weather events to an...
In this episode from Capital Strategic Solutions’ Coffee Talk: Spilling the Beans on Municipal Matters series, we delve into the critical staffing challenges facing the fire industry today. From recruitment and retention to burnout and budget constraints, the fire...
