How Ken Calder supported the Town of Ware’s Department of Public Works through a critical leadership transition.
When the Town of Ware found itself navigating a leadership transition within its Department of Public Works, the challenge was clear: how to maintain day-to-day operations while also setting the department up for long-term success. Public Works touches nearly every aspect of daily life in a community, and any disruption can quickly be felt by residents and staff alike.
To support the Town during this critical period, Capital Strategic Solutions (CSS) provided experienced interim leadership through Senior Project Manager, Ken Calder. Ken stepped into the role with a steady hand, a collaborative mindset, and a deep understanding of how strong public works departments function behind the scenes.
Providing Stability When It Matters Most
From the outset, Ken’s role as Interim Director of Public Works focused on continuity. His priority was simple but essential: keep services running smoothly while giving staff and Town leadership confidence that the department was in capable hands.
Ken provided hands-on oversight of daily operations, supervised staff, and ensured that projects, maintenance schedules, and service requests continued without interruption. His presence allowed the department to stay focused on its work, rather than the uncertainty that can come with leadership vacancies.
“Ken’s work to move the DPW forward as well as numerous infrastructure projects has been invaluable.” said Stuart Beckley, Ware Town Manager. “The Department’s organizational structure has been strengthened, and the Town has a clearer picture of how to operate in the future.”
Strengthening Operations from the Inside Out
Beyond maintaining day-to-day operations, Ken used the interim period as an opportunity to strengthen the department’s internal structure. He took time to assess existing roles, responsibilities, and reporting relationships, identifying opportunities to improve communication, accountability, and workflow.
One of Ken’s most impactful contributions was the development and implementation of clear Standard Operating Procedures (SOPs). These SOPs established consistent guidance for daily work functions, service delivery, equipment use, and safety protocols, tools that will continue to support staff long after the interim period ends.
By addressing both immediate needs and foundational systems, Ken helped ensure that improvements made during his tenure would have a lasting benefit.
Supporting Staff and Building Trust
Effective public works leadership depends as much on people as it does on processes. Throughout his time in Ware, Ken emphasized collaboration, transparency, and open communication. He worked closely with Public Works staff to foster a positive, respectful workplace culture and support teamwork during a period of change.
“Ken’s work to move the DPW forward as well as numerous infrastructure projects has been invaluable.” said Stuart Beckley, Ware Town Manager. “The Department’s organizational structure has been strengthened, and the Town has a clearer picture of how to operate in the future.”
A Trusted Partner to Town Leadership
In addition to supporting internal operations, Ken served as a key liaison between the Public Works Department and Town administration. He provided regular updates, shared practical recommendations, and helped align departmental operations with broader community goals and budgetary priorities.
Ken also assisted the Town, as needed, with the recruitment process for a permanent Director of Public Works, offering insight during candidate evaluations and interviews and helping ensure a smooth transition once a permanent leader is selected.
A Lasting Impact
Ken Calder’s interim leadership in Ware reflects the value of experienced, mission-driven support during times of transition. By maintaining operational stability, strengthening internal systems, and building trust with staff and Town leadership, Ken helped position the Department of Public Works for continued success.
At Capital Strategic Solutions, this work exemplifies our commitment to helping communities meet immediate challenges while laying the groundwork for strong, sustainable operations in the years ahead.
About Capital Strategic Solutions
CSS is a certified woman-owned, disadvantaged business enterprise of municipal experts delivering creative, cost-effective solutions that maximize success and minimize risk. With deep local government expertise, we craft tailored strategies to meet each community’s unique needs.
Our capabilities span public administration, municipal finance, human resources, policy development, emergency management, public safety, public works, water operations, interim municipal services, public relations, community engagement, project management, grant writing, and onsite support. We partner with clients to define clear goals, overcome challenges, and implement human-centered plans that drive performance and transform communities.