Senior Project Manager | Capital Strategic Solutions
Strong utility and public works operations depend on accurate financial management, efficient systems, and professionals who understand the critical connection between infrastructure and customer service. At Capital Strategic Solutions, those qualities are exemplified by Sarah Pawluczonek, Senior Project Manager.
Sarah brings more than 20 years of experience in public works administration, utility billing, accounts payable, and municipal operations to CSS. Throughout her career, she has developed a reputation for solving complex challenges, improving operational efficiency, and helping organizations manage essential utility and financial systems with accuracy and effectiveness.
Sarah’s extensive municipal experience includes serving as the part-time Wastewater Administrator for the Town of Wayland, Massachusetts, where she oversees critical utility administration functions and supports the effective operation of the community’s wastewater services. She also previously served as a utility billing consultant for the Weston Department of Public Works, helping strengthen billing processes and support the management of complex utility systems.
Known for her analytical approach and attention to detail, Sarah excels at identifying opportunities for process improvement while ensuring accuracy and accountability. Her expertise in utility billing and financial administration allows her to help municipalities navigate operational challenges, improve customer service, and enhance the efficiency of day-to-day operations.
In addition to her technical knowledge, Sarah is highly skilled at stakeholder engagement, consensus-building, and staff training. She understands that successful systems depend not only on technology and processes, but also on the people who use them. Her ability to work collaboratively with municipal staff, department leaders, consultants, and residents helps organizations implement solutions that are both practical and sustainable.
Sarah’s experience supporting utility operations and infrastructure-related initiatives provides valuable insight for communities seeking to strengthen financial controls, improve service delivery, and enhance operational performance. Her combination of technical expertise and collaborative problem-solving makes her a trusted resource for municipalities throughout the region.
“Sarah brings a tremendous depth of knowledge in utility administration, financial operations, and municipal services. Her ability to understand complex systems, identify practical solutions, and work collaboratively with stakeholders helps communities improve efficiency while maintaining a high level of service. Sarah’s professionalism, attention to detail, and commitment to supporting municipal operations make her an invaluable asset to our clients and our team.”
— Jennifer Thompson, Chief Development Officer and Partner, Capital Strategic Solutions
At CSS, Sarah supports municipalities with utility billing administration, financial operations, wastewater and utility management, process improvement initiatives, staff training, organizational support, and infrastructure-related projects. Her experience and practical approach help communities strengthen operations while providing reliable, high-quality services to residents.
To learn more about how Sarah and the CSS team can support your community, contact us today!
About Capital Strategic Solutions
CSS is a certified woman-owned, disadvantaged business enterprise of municipal experts delivering creative, cost-effective solutions that maximize success and minimize risk. With deep local government expertise, we craft tailored strategies to meet each community’s unique needs.
Our capabilities span public administration, municipal finance, human resources, policy development, emergency management, public safety, public works, water operations, interim municipal services, public relations, community engagement, project management, grant writing, and onsite support. We partner with clients to define clear goals, overcome challenges, and implement human-centered plans that drive performance and transform communities.