CSS x PIO Toolkit: Managing Misinformation in Real Time

Wednesday, May 13, 2026  at 12:00 PM EST 

When a false narrative about your agency starts spreading, you have minutes to respond. This live session gives you a proven triage process, messaging language that protects credibility, and internal coordination strategies for when leadership, legal, and operations all want different things. You’ll leave with a printable triage grid and messaging checklist you can use immediately.  

Meet Christine, Grab Your Lunch

Christine Townsend is an internationally recognized strategic communications expert with more than 30 years of experience across journalism, policing, and government communications. She specializes in crisis communication, media strategy, and community engagement, helping public sector organizations build trust and navigate complex, high-stakes situations. Christine is the founder and editor-in-chief of PIO Toolkit, a global platform supporting government communicators, and has trained agencies worldwide in effective public engagement strategies. Her career includes serving as Director of Communications for the City of London Police, where she led communications for major international events and critical incidents, and advising government and public safety organizations across the U.S., U.K., and beyond. At Capital Strategic Solutions, she supports clients in developing strategic communications, crisis response frameworks, and meaningful community engagement initiatives.